Frequently Asked Questions

The cost depends on the number of bags and the duration of the storage. Please see the tariff on the homepage. We have different prices depending on the size of your luggage.

Madrid-Barajas Airport 

The price for storing ‘standard’ size items is €9 per bag for up to 2 hours, €15 per bag 2 to 24 hours, €30 for 48 hours, €45 for up to 72 hours. Each storage period in excess of 72 hours is charged at the per day rate of €15.

Barcelona-El Prat Airport 

The price for storing ‘standard’ size items is €10 per bag for up to 2 hours, €17 per bag 2 to 24 hours, €34 for 48 hours, €51 for up to 72 hours. Each storage period in excess of 72 hours is charged at the per day rate of €17.

Barcelona Sants Rail Station 

The price for storing ‘standard’ size items is €6 per bag for up to 2 hours, €10 per bag 2 to 24 hours, €20 for 48 hours, €30 for up to 72 hours. Each storage period in excess of 72 hours is charged at the per day rate of €10.

Madrid-Barajas Airport 

Any item exceeding 210cm (width + length + height) will be charged at the oversize items rate which starts at €13.50 per bag for up to 2 hours, €22.50 per bag 2 to 24 hours, €45 for up to 48 hours, €67.50 for up to 72 hours and €22.50 for each additional period of 24 hours.

Barcelona-El Prat Airport 

Any item exceeding 210cm (width + length + height) will be charged at the oversize items rate which starts at €18 per bag for up to 2 hours, €25 per bag 2 to 24 hours, €50 for up to 48 hours, €75 for up to 72 hours and €25 for each additional period of 24 hours.

Barcelona Sants Rail Station 

Any item exceeding 210cm (width + length + height) will be charged at the oversize items rate which starts at €9 per bag for up to 2 hours, €15 per bag 2 to 24 hours, €30 for up to 48 hours, €45 for up to 72 hours and €15 for each additional period of 24 hours.

Please see the Locations section for opening hours for each individual location. 

We operate 7 days per week. Please ensure that you check our opening times carefully for current opening and closing time revisions. Baggage will under no circumstances be released outside the published opening hours.

Yes. So long as they have the original receipt ticket. This can only happen if the depositor hands the ORIGINAL TICKET to the collector. Items cannot be collected without the original receipt ticket received by the depositor from us at the time of deposit.

Yes, extra fees will be added, depending on where the transfer is. Storage will continue to be charged during the time that the baggage remains in store with us.

There is a Lost ticket fee charge of €10  to cover our administration costs, and time in dealing with this. You will be required to show appropriate identification, and you must be able to detail the contents of the baggage; both, to our complete satisfaction. You will be required to sign an indemnifier, and copies will be taken of the documentation supplied.

This is extremely unlikely as we only place your baggage on to storage racks. Baggage that is found to be damaged on receipt by our staff, may or may not be accepted for storage. Damaged bags may be noted at the time of receipt.

We may specifically exclude our liability on bags which are unsuitable, overweight, unsafe, or previously damaged in anyway. We will not be liable for damage to baggage stored which is in excess of the EU recommended safety weight of 32kg (66lbs). Our liability, in any event, for loss, theft or damage occasioned to baggage in storage or transit from storage is limited to €200 per transaction.

All units are manned, and all baggage received will be security screened. You may be requested to open your baggage for mandatory handsearch. Failure to accede to the stringent security requirements will result in your baggage being refused for storage, and further action may be taken including referral to the Police and/or Security authorities.

All luggage will be scanned for security reasons, and you will be asked to remove electrical items from your luggage for scanning. You may be requested to open your baggage for mandatory hand-search. Failure to accede to the stringent security requirements will result in your baggage being refused for storage, and further action may be taken including referral to the Police and/or Security.

Yes all our premises are monitored by 24hr CCTV coverage.

Yes all baggage is stored in a dedicated secure left luggage storage area.

No as mentioned before your bag is extremely safe as it is monitored by 24hr CCTV coverage and stored in a dedicated secure left luggage storage area.